Conditions of Sale
Villa Mora is a Trade Mark of Podere Casale di MOntefalco, located in Via Fonte Luglio 3 – 06035 Gualdo Cattaneo (PG) Italy P.IVA 02583910548, and is owner of the website www.vilamora.it.
These Conditions of Sale regulate the sale of products marketed by Villa Mora through the Site www.vilamora.it. All contracts for purchasing products, through the site www.vilamora.it, and, according to the procedures described above, between the seller and the Customer, will be regulated by these Conditions of Sale (according to the Italian law and in particular to the Legal Decree 70/2003 concerning electronic commerce and to the Legal Decree 206/2005 with specific reference to the legislation on distance contracts).
Please read these Conditions of Sale carefully before using the Site.
The placing of an order anywhere on the Site does not constitute a contract. The contract will only be formed at the time of order acceptance and the dispatch to the Costumer of the products ordered.
Non-acceptance of Order shall take place in the following situations:
• The product ordered is not available in stock: in this case the Customer will be informed by e-mail and supported for an alternative choice or other.
• Failure to receive payment.
• Inability to verify that the user is aged over 18: Villa Mora does not sell wine or other alcoholic products to children under 18 years.The courier will NOT deliver the wine or other alcoholic products to persons under 18 years, and will require an ID to verify the age.
• The identification of a pricing or product description error (see below).
Prices of the products from Villa Mora are clearly indicated on the Site and are exclusive of VAT.
To the individual price of the product must be added the cost of each shipping, where applicable, the amount of which will varies depending on the country of destination (See Shipping and Delivery Section).
The total amount of the products chosen will be clearly indicated and summarized in the order form, when the Customer accepts these Conditions by electronic selection and he sends, still using IT systems, the order form to Villa Mora.
The prices listed on the Site www.vilamora.it may be subject to periodic changes without any prior notice to the Customer.
In the event that the price of products has been published wrong on the website, Villa Mora reserves the right to nullify the purchase. It will be the same to contact the Customer by e-mail, before dispatching of the products, to ask to confirm the order with the correct price or cancel the same. If the Customer does not confirm the order within three days of the e-mail date, the order is considered canceled and Villa Mora provides for the return of the amount paid as agreed with the Customer.
Shipments are made with appropriate packaging and delivery is approximately within 2 – 3 days in Italy and 3 – 4 days outside Italy, EU countries.
For more info on shipments, please visit the special section.
Shipments will always be recorded with a regular invoice and will be available online in own personal page at “My Orders”.
This agreement is regulated by the legal system of the Republic of Italy.
For the solution of any dispute arising under this Contract of Sale, the court of Spoleto (Italy) shall have jurisdiction.
If the Customer receives a damaged package, at the time of delivery,(packaging visibly stained by leakage of any broken bottles), is necessary to reject to the sender.
In particular, if they are more packages and not all are damaged, the Customer must reject only the damaged one to the sender signing the delivery receipt and specifying the reason for the refusal.
It is the responsibility of Villa Mora to provide for the withdrawal of the damaged package and send again the new.
In the case of the damaged product is out of stock, the Customer will be contacted for a possible replacement, or alternatively, if he does not find on the Site no replacement product, Villa Mora will return the sums paid.
Any shipping cost of the return and restitution will be borne entirely by Villa Mora.
Right of Withdrawal
Purchases on the Site www.vilamora.it are subject to the discipline of the Legal Decree 206/2005 and 21/2004, which guarantee the right of withdrawal, for any reason, from the purchase contract.
Returned product must be intact, preferably with complete original packaging: it will not be possible use the right of withdrawal for damaged or altered products.
Shipping costs will be borne by the Customer.
On his arrival in our warehouse, products will be examined to assess possible damage or tampering (the integrity of the returned product is the essential condition for exercising the Right of Withdrawal). Therefore, it is recommended extreme caution in preparing the package, for example using the original packaging.
To exercise that right the Customer need to:
- Send us an e-mail at email@example.com within 10 days from the receipt of ordered products and send the products back within further 10 days.
The e-mail need to contain the statement to want to exercise the Right of Withdrawal, indicating all data requested:
• Order number and order date;
• Invoice number;
• List of products subject of withdrawal, indicating the item number;
• IBAN for the bank-transfer.
After this, it will be sent a confirmation e-mail and will be agreed with Costumer how to return and refund.